EVERYTHING YOU

NEED TO KNOW.

Membership and Getting Set Up: Everything to Get Started

Connecting Your Devices

You'll need a device that can make a bluetooth connection with your riding device(s) and has Chrome installed. IOS devices are currently not supported, but in development, so you will need to get setup on a non-IOS device. Once you have your pc or tablet device in the space where you have your training devices, follow these simple steps:

Open a Chrome window and visit app.vqvelocity.com
Go to the main screen in the app, login and click on connect devices
Make sure your computer or tablet has bluetooth on
Make sure your smart trainer is not already connected to any devices other (watch, head unit, etc.).
Click on the "Connect Your Devices" and follow the three easy steps to connect your smart trainer, power device and bluetooth HR monitor

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Create Your Account

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Click on the image or on this link to go to your account setup page where you will create a login and password, enter critical performance data and establish a rider profile. You can update or adjust this information anytime at my.vqvelocity.com and login.

What comes with membership and how much does it cost?

Membership to Velocity has two levels of membership: Free and Premium. A free membership gives you access to a collection of on-demand rides that are led by video instruction from world champions, Ironman Champions, Olympian and Hall of Fame cyclist and triathletes as well as access to select live rides. Premium membership will give you unlimited access to live rides by the same featured guests and pros, as well as access to the full library of over 150 on-demand rides for $39/month.

There is an all access 14-day free trial of the Premium Membership, and f you ride twice in the first 14-day trial period, you'll earn a second 14 days free!

Live rides include expert instruction via a live video stream of one of our elite instructors as well as video feeds from other riders. Your real time data will populate your video box on the instructor's screen so they can provide real time feedback. You can also see the real time data of the riders in our video boxes so you can feel inspired and connected to other live riders.

On-demand offers the same great instruction via the video from the live class and let's you complete the workout when it best meets your schedule. Naturally, there will not be live video streams of other riders, but your results from the in ride competitions will post up against previous riders, so you can still be in the hunt to place well.

Sample Rider Screen

Managing Your Account

Anytime you'd like to make updates to your account, you can go to my.vqvelocity.com to update your profile, weight, FTP, billing or other preferences.

What's the live ride schedule?

We have live rides most days of the week and at a variety of times. If the times don't work for you, we are always open to feedback to help us optimize the live ride schedule. No promises that we can accommodate all requests, but the current schedule is based on feedback from riders like you. There's also a full library of over 150 great on-demand classes and we're working on same day replays of earlier rides in the not so distant future. Without further ado, here's the schedule:

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Tuesday:

6am - MELANIE MCQUAID

7am - Jeremy

8am - MELANIE MCQUAID

10am - Starky

5pm - Marilyn

6pm - Heather

Thursday:

6am - ASHTON LAMBIE

7am - Marilyn

8am - ASHTON LAMBIE

6pm - Heather

Saturday:

8am - Liz

Sunday:

8am - Adam

10am - ROBBIE VENTURA ROUGH ROAD 100 GRAVEL RIDE

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(Pls double check night before as instructors may change)

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Ride Like A Pro - Learn How to Get the Most Out of Velocity

Getting to Know Your Rider Screen

The main elements of your rider screen are:

Power, compliance and cadence gauge
The lactic accumulation gauge
You fat-to-carb fuel gauge
Workout Steps
Workout Strip Chart
The Trophy Case
Power and Performance Chart
The Coach's Screen
Your video box
Companion Ride Video Boxes

Troubleshooting and Technical Tips

My Trainer Won't Connect

Naturally the first answer is always gremlins, but ruling that out, here are some helpful hints.

1) Make sure your trainer is not connected to any other device: watch, head unit, another app or something else that will restrict Velocity from accessing the device.

2) Make sure your device or smart trainer has the most up to date firmware. This will require checking the device's utility app to check for updates.

3) Make sure your devices all have bluetooth turned on.

Why is my workout timing out of sync with the instructors?

1. Have you done a ride and realized that the coach is counting down his orher time and it’s not the same as yours? How did we get to the end of theinterval at different times?

2. This can happen if your computer’s clock is different from the coach’s computerclock. When the workout starts, the coach’s computer “tells” yourcomputer that the ride started at a certain time, but if your computer’s clockis different it adjusts the workout clock to try and get on the same time, butthat ends up putting you out of sync with the coach.

3. it is usually possible to fix this by manually adjusting your computer’sclock by the number of seconds you are off from the coach (usually moving yourtime back a few seconds), but this is not the recommended solution.

4. Most computers sync their clock to a server on the Internet thatconstantly sends out the correct time. These servers are very accurate,but sometimes the link your computer is using can become outdated or some otherproblem causes this process to fail, and left on their own, most computerclocks are actually not very good at keeping time and they get out of sync. Apple computers are usually set to sync to time.apple.com which usually works well. The best option for a PC is to make sure your computer is lookingat time.nist.gov Here are someinstructions how to change this setting in Windows 10: https://www.windowscentral.com/how-manage-time-servers-windows-10

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